BEWARE FosterRad - Laser Exhaust I got screwed!

[mdfdkr]

Been awhile since I last came here. Ended up with a B-King, but am still looking for a K12R to add to the stable.

Anyways, just had a horrible experience and wanted to warn you folks. I understand your experience may vary, but this has just been mine. Best of luck!

Just wanted to warn you folks - Robert Foster of FosterRad who sells the Laser exhaust, FRK power module, and a few other stuff has screwed me. They do not keep their word and continues to lie and make false promises! Please pass this along to your friends so they won't get screwed too...

OK, so I deal with alot of vendors and dealers for all sorts of parts and stuff. I also write product reviews and try to be fair and judicious with my reviews. I want to post this to serve as a warning so no one else gets screwed like I did...

I ordered a set of Laser Xtreme exhausts back on July '09, same day as when I bought my B-King. At the time I contacted Dr. Robert Foster, one of the owners of FosterRad who sells Laser exhausts. At that time I talked to Dr. Foster about the Laser Xtreme exhaust for the B-King. He told me he had 3 systems being shipped to him and mine would be part of that 3. He indicated it was enroute and would be two weeks to get it. I made a deal with him to order the exhaust. I went a step further and connected him to a dealer who would potentially be interested in being a distributor, carrying the line of Laser exhausts for him/FosterRad. As an exercise to ensure the logistics were proven out, we agreed that I would order from my dealer who would in turn order direct from FosterRad. When I asked Dr. Foster if he would rather I order directly from him, he indicated that it would be fine to order thru my dealer.

Well, the 2 weeks went by and I hear nothing. I contacted my dealer who indicated that they had already placed the order and given their credit card info to FosterRad. They encouraged me to keep in close contact with FosterRad, as well as themselves.


7/23/09: placed order and paid $658.58

8/4/09: I called FosterRad and left a message. I heard nothing back. I sent an email to make sure everything was set and inquiring as to status of my order and heard nothing back.

8/11/09: 2 weeks have come and passed. I called FosterRad and got Denice, Dr. Foster's secretary who told me Dr. Foster was unavailable. After explaining that I just wanted to make sure my order was placed, she directs me to Dr. Foster. He indicated that everything was ok and it will be just another couple of days or so...they would call me back next day to confirm..

8/12/09: I hear nothing back from FosterRad. I figure they were busy and give them a couple of days..

8/14/09: I call FosterRad and speak with Dr. Foster. He tells me he is speaking with Laser exhaust and they will receive shipment in another 2 weeks max and that I will get mine definitely by 9/15/09. They told me they will call me in a couple of days.

8/17/09: I call FosterRad to see if everything was in order. They say yes and they will call me in a few days.

8/24/09: I hear nothing so I call and insist on talking to Dr. Foster. I explain to him that I have been waiting on this exhaust to do a product review and have been working hard to possibly line up a spot on a publication to review his product. The window has closed several times and my promises and credibility is suffering. He says he understands and will make it right to me. Offers to hook me up on their new FRK Power module. I say whatever, I just need the exhaust as promised and that I have already paid since July. He says he will make it right and says he will call Laser right away.
10 minutes later Dr. Foster calls me back and says the exhaust should be to me no later than 9/15/09. He says he will call back in a couple of days.

9/10/09: I hear nothing from them so I send email inquiry, summarizing what we last talked about. I hear nothing back...

9/15/09: deadine is here, I have received nothing. I call FosterRad and leave message. I hear nothing back.

9/21/09: I call and get John at FosterRad. He says he is aware of my situation and it should arrive in a couple of weeks. He will call me back.

nothing....

10/1/09: I get a call back from John. He is nervous and says he will connect me to Dr. Foster. Dr. Foster gets on and has a big attitude. He tells me that this is a highly sought after exhaust and that he is doing me a favor by letting me buy this. He says it's no big deal to him as he can turn around and sell it to the next customer quickly. He asks me if I still want the exhaust. I said yes, just please give me a firm credible date as to when I can really get it. He dodges the question and says well the euro has gone up and you now need to pay $764.93.
I said but I already paid the agreed to price back in July. He says he has no record of payment and tells me if I want it that's how much I need to pay, stating that people all over the world have a high demand for this exhaust and that it would be sold to the next person easily.
I figured I waited this long, fine. I agreed to the new price and said that I was not happy with this. I stated that if he could understand my "heartburn" over the matter of getting bogus dates and being strung along this long, not getting any response to my inquiries and that I had to basically hound them thru the last several months just to get an answer. He interrupts me and says he is a "doctor" and there is no "heartburn" as this is business, trying to be a smartazz. I said ok, do the deal but I will definitely make this experience known. He says, if that's the case then you get no exhaust and we have no deal. I say I will just relay the experience as it happened as that is the truth. He says you have nothing to prove it and hangs up on me...

So here I am on 10/1/09, after having placed my order 7/23/09 and paid for it. I am currently scrambling to try and get my money back on my credit card...

Be warned, FosterRad is a scam! I posted some inquiries on a few other forums and guess what? Apparently there has been numerous other similar dealings with him...

[jcw]

I have to agree with the above poster based on personal experience with my rapidbike purchase.

If you know what you want and can get it elsewhere, be advised to do it.

[biff]

Thanks for the info! The guy sounds like a real PRICK!

[Kneedragger]

Thanks for the warning. I was under the impression that US law required the product to be available before they could charge your credit card...

[mdfdkr]

Originally Posted by Kneedragger

Thanks for the warning. I was under the impression that US law required the product to be available before they could charge your credit card...

I don't know of a specific law that states that, but honestly I'm not too worried at this point about being able to get my money back. Truth is I have no merchandise for what I paid...

I went through a local dealer whom I paid the original amount. My local dealer in turn ordered it from FosterRad. I have already called my local dealer and they are investigating...

It's the way I was treated by Robert Foster at FosterRad that disturbs me...

[Htheater]

Originally Posted by Kneedragger

Thanks for the warning. I was under the impression that US law required the product to be available before they could charge your credit card...

I am not sure about any Federal law, however, it is written in the Visa/Master Card/AMEX agreements that you can't charge 100% for a product that has not either been taken with, has already shipped or will be delivered within 3 days. You are allowed to charge a maximum of 50% of the value as a deposit for products with a lead time. I can look up the exact details, but, this is pretty damn close.

[Jetpilot5]

Same story here. I didn't get hosed as bad as the original poster, but I'm still waiting for a non-heat shield link pipe for my DuoTech that was promised to be here in a few days back on May 4. Every time you contact them it's always 10 days/ 2 weeks away and I specifically asked twice (I still have the original emails) before I placed my order that I wanted the can without the heat shield.

I was fortunate enough to get another link pipe from a person who swapped to a different exhaust so I removed the tabs and polished it so it looks acceptable. If FosterRAD would have just been straight up with me when I ordered and told me they didn't have what I wanted, and apparently couldn't get it, I would have simply ordered a different slip-on right there on the spot. Instead they promise but don't deliver.

I've learned my lesson. No more business for them. They're flakes.

[motorbikez]

Contact your credit card company and get them to reimburse you then they can fight or strike off FosterRad.
Hope the law is the same in the US as in the UK any purchase over £100 is protected by the credit card co eg faulty goods or goods that don't arrive.
Best of luck with it and I hope you get your money back.

[MaicoBMW]

Sounds all too familiar to me....

[mdfdkr]

thank you to everyone for your support so far. I encourage those who have been treated badly by FosterRad to come out and voice yourself. Here is why:

I sent an email message to Laser Headquarters in the Netherlands regarding FosterRad and my horrible experience. I included many links to the various forums I posted this ordeal in. I was surprised at the number of folks who responded with support because they had similar bad experiences with FosterRad! I am hoping Laser HQ will read and see not only my story but theirs also.

Here is the response I got from Laser HQ:

Dear Sir,

Thank you for your email.

We take this matter really serious and will come back on this matter beginning of next week.


Met vriendelijke groeten,
With kind regards,

Mariëtte Moret
e-mail : mmoret@laserexhausts.com
Tel. +31 (0) 186-646440
Fax +31 (0) 186-646400

www.laserexhausts.com
www.jamalaboratories.eu
www.dualsound.com

[ThorspeedFRK]

Originally Posted by mdfdkr

Been awhile since I last came here. Ended up with a B-King, but am still looking for a K12R to add to the stable.

Anyways, just had a horrible experience and wanted to warn you folks. I understand your experience may vary, but this has just been mine. Best of luck!

Just wanted to warn you folks - Robert Foster of FosterRad who sells the Laser exhaust, FRK power module, and a few other stuff has screwed me. They do not keep their word and continues to lie and make false promises! Please pass this along to your friends so they won't get screwed too...

OK, so I deal with alot of vendors and dealers for all sorts of parts and stuff. I also write product reviews and try to be fair and judicious with my reviews. I want to post this to serve as a warning so no one else gets screwed like I did...

I ordered a set of Laser Xtreme exhausts back on July '09, same day as when I bought my B-King. At the time I contacted Dr. Robert Foster, one of the owners of FosterRad who sells Laser exhausts. At that time I talked to Dr. Foster about the Laser Xtreme exhaust for the B-King. He told me he had 3 systems being shipped to him and mine would be part of that 3. He indicated it was enroute and would be two weeks to get it. I made a deal with him to order the exhaust. I went a step further and connected him to a dealer who would potentially be interested in being a distributor, carrying the line of Laser exhausts for him/FosterRad. As an exercise to ensure the logistics were proven out, we agreed that I would order from my dealer who would in turn order direct from FosterRad. When I asked Dr. Foster if he would rather I order directly from him, he indicated that it would be fine to order thru my dealer.

Well, the 2 weeks went by and I hear nothing. I contacted my dealer who indicated that they had already placed the order and given their credit card info to FosterRad. They encouraged me to keep in close contact with FosterRad, as well as themselves.


7/23/09: placed order and paid $658.58

8/4/09: I called FosterRad and left a message. I heard nothing back. I sent an email to make sure everything was set and inquiring as to status of my order and heard nothing back.

8/11/09: 2 weeks have come and passed. I called FosterRad and got Denice, Dr. Foster's secretary who told me Dr. Foster was unavailable. After explaining that I just wanted to make sure my order was placed, she directs me to Dr. Foster. He indicated that everything was ok and it will be just another couple of days or so...they would call me back next day to confirm..

8/12/09: I hear nothing back from FosterRad. I figure they were busy and give them a couple of days..

8/14/09: I call FosterRad and speak with Dr. Foster. He tells me he is speaking with Laser exhaust and they will receive shipment in another 2 weeks max and that I will get mine definitely by 9/15/09. They told me they will call me in a couple of days.

8/17/09: I call FosterRad to see if everything was in order. They say yes and they will call me in a few days.

8/24/09: I hear nothing so I call and insist on talking to Dr. Foster. I explain to him that I have been waiting on this exhaust to do a product review and have been working hard to possibly line up a spot on a publication to review his product. The window has closed several times and my promises and credibility is suffering. He says he understands and will make it right to me. Offers to hook me up on their new FRK Power module. I say whatever, I just need the exhaust as promised and that I have already paid since July. He says he will make it right and says he will call Laser right away.
10 minutes later Dr. Foster calls me back and says the exhaust should be to me no later than 9/15/09. He says he will call back in a couple of days.

9/10/09: I hear nothing from them so I send email inquiry, summarizing what we last talked about. I hear nothing back...

9/15/09: deadine is here, I have received nothing. I call FosterRad and leave message. I hear nothing back.

9/21/09: I call and get John at FosterRad. He says he is aware of my situation and it should arrive in a couple of weeks. He will call me back.

nothing....

10/1/09: I get a call back from John. He is nervous and says he will connect me to Dr. Foster. Dr. Foster gets on and has a big attitude. He tells me that this is a highly sought after exhaust and that he is doing me a favor by letting me buy this. He says it's no big deal to him as he can turn around and sell it to the next customer quickly. He asks me if I still want the exhaust. I said yes, just please give me a firm credible date as to when I can really get it. He dodges the question and says well the euro has gone up and you now need to pay $764.93.
I said but I already paid the agreed to price back in July. He says he has no record of payment and tells me if I want it that's how much I need to pay, stating that people all over the world have a high demand for this exhaust and that it would be sold to the next person easily.
I figured I waited this long, fine. I agreed to the new price and said that I was not happy with this. I stated that if he could understand my "heartburn" over the matter of getting bogus dates and being strung along this long, not getting any response to my inquiries and that I had to basically hound them thru the last several months just to get an answer. He interrupts me and says he is a "doctor" and there is no "heartburn" as this is business, trying to be a smartazz. I said ok, do the deal but I will definitely make this experience known. He says, if that's the case then you get no exhaust and we have no deal. I say I will just relay the experience as it happened as that is the truth. He says you have nothing to prove it and hangs up on me...

So here I am on 10/1/09, after having placed my order 7/23/09 and paid for it. I am currently scrambling to try and get my money back on my credit card...

Be warned, FosterRad is a scam! I posted some inquiries on a few other forums and guess what? Apparently there has been numerous other similar dealings with him...

Hello mdfdbusa,

Please post any documentation regarding your purchase through my company the Foster Group.

We were never paid and you and your dealer both know that. Specifically, the credit card proffered by your dealer was declined. We don't send anything out for free no matter how much you threatened us with posts like this.

Additionally, your story about being a journalist with Motorcyclist Magazine on assignment did not prove true when the managing editor was contacted.

Prove that my company got paid and post it here!!!

I await your documentation.

It is unfortunate that your dealer was not forthright, you would've really enjoyed our product.

Should this continue we will have no choice but to seek remedy as prescribed by law.

Thank you for this opportunity.

Dr. Juan Delgato, MD
Director
Foster Performance Group
Sales@FosterRAD.com
718.468.4680

[mdfdkr]

again with the threats...this is a pattern, read carefully my original post everything is true. You all seem to have selective memory and listening...see my responses to your jibberish below:

Quote:
Originally Posted by ThorspeedFRK
Hello mdfdbusa,
Please post any documentation regarding your purchase through my company the Foster Group.

We were never paid and you and your dealer both know that.
Like I said in my original post. The deal was that I go through my local dealer. I paid them and have a receipt. They in turn ordered directly to you at FosterRad. They provided you with their purchase order/credit card back in July. If this agreement never existed, why on God's earth would you continue to talk to me and make promises in the course of three months? If there was never any agreement, why would you bother to continue telling me it will be here in two weeks, then next week, then seven to ten days, and on and on from July '09 to October '09?

Specifically, the credit card proffered by your dealer was declined.
First of all, do you agree with all the correspondence as I documented in the original post? Lotta stuff to make up if you think it is fictional huh? If you concede that the correspondence did take place, then if the credit card was declined, then why is it that you never contacted them or me about it? Even after the numerous conversations and correspondence as noted, why is it that this never ever came up? Even after I asked if everything was in order and to let me know if there are any issues everytime we corresponded? And yes, I do have all my documentation, but you never responded in writing did you?

We don't send anything out for free no matter how much you threatened us with posts like this.
I never asked for anything for free. As far as threats, I make none. As I said in our conversation (that you said was being recorded at the end, pls play it for all the world to hear), if relaying the experience as it happened is a threat to you, then perhaps you should revisit how you treat customers? You can tell by the numerous responses in the many forums that your treatment of customers like this is NOT uncommon. These are from people I have never met and are cases of your abuse in totally independent situations. How about you address that?

Additionally, your story about being a journalist with Motorcyclist Magazine on assignment did not prove true when the managing editor was contacted.
Motorcyclist Magazine?!? WTF? Now you guys are fabricating stuff. I told you that I was trying to line up a review spot on a sportbike magazine which is true. I was not successful because everytime I gave a commitment on when I will have the product from FosterRad, you guys kept breaking your promises and continued lying and stringing me along. You mentioned you had recorded our phone conversation. Please replay it and let's have the truth come out.





Prove that my company got paid and post it here!!!


I await your documentation.
This is very a very uncanny resemblance to how your attitude was with the BMW guys. You twist the truth and make false statements and accusations to muddy the water. Truth is, you strung me along. You told me to pay thru my local dealer which I did and have a receipt for thru them. I'm confident that I will get my money back as they promised me they will put it back on my credit card. The issue is FosterRad and Robert Foster's way of treating human beings. Address that one, as it seems to be a common complaint on many forums....

It is unfortunate that your dealer was not forthright, you would've really enjoyed our product.
I happen to know two owners of my local dealership. When I called them up to tell them about this they indicated they will do everything they can to either get me another exhaust for what I paid or refund the money on my credit card. Their word is good, unlike FosterRad's....
as far as enjoying "your product", you are thinking bigger than you actually are, let's leave it at that. I don't know too many people wanting to take a chance with their hard-earned money on outfit like yours, too many other good options...does Laser HQ in the Netherlands know about your conduct with their products?

Should this continue we will have no choice but to seek remedy as prescribed by law.
Bring it! If your knowledge of the law is as expansive as your self-proclaimed "doctor", then I have nothing to worry about....


Thank you for this opportunity.

Dr. Juan Delgato, MD
Director
Foster Performance Group
Sales@FosterRAD.com
718.468.4680


Here's another interesting fact. Could it be the person named "John" that I posted in my original thread is apparently named Juan. Dunno, cuz he told me he was just an inventory person... If these two folks are actually the same person, then he was actually a nice guy and actually came off as understanding at the previous times. If it's not the same person, then I have never met/dealt with this Juan guy so how does he know the facts? Where is his credibility? Mr. Robert Foster, is this really you just posing as Juan?!?!
It's Robert Foster that was always the one that was never really listening or addressing my concerns, always making broken promises... Too bad Juan let his own name get mixed up in this.....maybe this would have turned out differently if someone other than Robert Foster handled this...dunno, but it couldn't of been any worse...IMHO Robert Foster just possesses no people/listening/business skills whatsoever....
And here goes again with the "M.D.". Here's a clue....if you want respect, give it and earn it. A title does very little when your actions sabotage what little respect you've earned. Yeah, I have a title too. It's called "Customer" and my suffic is "Quit Screwing the Customer"....
Too bad that you revert to "prove it" as your only defense. Fact is the money will be returned. Even if not, it will be forgotten about over time. Your way of treating the Customer will never be forgotten...

Oh and BTW, instead of just copy/paste'ing everything, take the time to know what forum you are in. MDFDbusa is in the Hayabusa forum "Doctor".....

[mdfdkr]

here's a copy/paste for you...seems like you're getting famous...

ok, so is this Juan, John, or Robert Foster? Too many doctors in the house I guess...

Again, the challenge is for you to address ALL the lies, broken promises, and stringing along that you did to me and apparently do to others as a norm...

As I said before, I paid my local dealer. We had an implied agreement that was very clear as proven and acknowledged by the very fact that you engaged in making repeated promises, however unfulfilled, to me over the course of three months...

Here's a free lesson on being a good business...oh hell forget that. how about just being a good human being....Be honest and upfront. Don't make promises you can't keep. When you are wrong, admit it, address it, try your best to make the wrong a right, and move on. These principles make alot of sense and should not be contingent upon having to prove if you got paid nor does it give you an option to not follow just because you think you have a lock on the "hottest, in-demand" product.... Your actions blemish the Laser line of products, just as it did the many other products you have tainted in the other forums and dealings with other folks...

[mdfdkr]

and another...

Here's another interesting observation:

This mystery person never denies what I posted. Instead, he takes the defensive stance of "...prove we got paid..."

kinda like when someone is caught very guilty. Instead of saying no way I didn't do it like innocent folks, the guilty ones say prove it....

If I fabricated all this up in this much detail, then why not dispute everything? I'll tell you why - because everything I said is true and he knows it...

Geez, if I can indeed "fabricate" all this by myself, then I need to consider a career in fictional literature....

Robert, No way in hell I'm going to let you railroad me like you did the others and you know who I'm talking about....I met some new people that I didn't know before. Thanks to you for bringing us together with at least one thing in common - your poor treatment of us as customers....or do you in your own mind think we are nothing until money is in your hands?

[mdfdkr]

And just like I said in the other forums....

I just want to apologize to the Mods and the forum if any of my comments are out of line. I have been a member since 2007 and like this forum. And as you can tell by my low post count I am a person of few words and don't like to spew nothingness...My only goal was to warn other folks of my experience as it happened in all truth. That's it.

The business stuff, getting my money back, I am already taking care of that and have no expectations of this forum for that. Honestly, I just got sick of arrogant folks like him pushing people around and when I heard that I was not the only one, well ya know the rest...

[Flyboy]

Originally Posted by ThorspeedFRK

Hello mdfdbusa,

Please post any documentation regarding your purchase through my company the Foster Group.

We were never paid and you and your dealer both know that. Specifically, the credit card proffered by your dealer was declined. We don't send anything out for free no matter how much you threatened us with posts like this.

Additionally, your story about being a journalist with Motorcyclist Magazine on assignment did not prove true when the managing editor was contacted.

Prove that my company got paid and post it here!!!

I await your documentation.

It is unfortunate that your dealer was not forthright, you would've really enjoyed our product.

Should this continue we will have no choice but to seek remedy as prescribed by law.

Thank you for this opportunity.

Dr. Juan Delgato, MD
Director
Foster Performance Group
Sales@FosterRAD.com
718.468.4680

Curious..then why all the back and forth phone conversation and not one mention of this

Just say'n

Great first post by the way

[jcw]

This sounds incredibly similar to my experience with this guy here...
http://www.bmwk1200s.com/forum/viewt...t=9882&p=65615

I don't think there's a Lenny Pederson, a Juan Delgato. I think it's Foster and his split personalities.

In that thread, he started making stuff up too.

Just stay away...

Hey mdfdkr, could you do me a favor and scan your credit card statement and shut this guy up?

[mdfdkr]

I'm working on one better....coming tomorrow, it corroborates everything I have said from the beginning....stay tuned....

Originally Posted by jcw

This sounds incredibly similar to my experience with this guy here...
http://www.bmwk1200s.com/forum/viewt...t=9882&p=65615

I don't think there's a Lenny Pederson, a Juan Delgato. I think it's Foster and a split personality.

In that thread, he started making stuff up too.

Just stay away...

Hey mdfdkr, could you do me a favor and scan your credit card statement and shut this guy up?

[Flyboy]

Originally Posted by mdfdkr

I'm working on one better....coming tomorrow, it corroborates everything I have said from the beginning....stay tuned....

I believe you made your case...no need to beat a dead horseBut sure would like to hear that you CNX'ed the order and received your refund/credit.

[mdfdkr]

thank you - I don't mean to beat a dead horse, I just wanted to remove all doubt....like I said, I'll recover the money one way or another. My goal of the original post was just to warn others of the hassle....

Originally Posted by Flyboy

I believe you made your case...no need to beat a dead horseBut sure would like to hear that you CNX'ed the order and received your refund/credit.

[BAK04GT]

This guy? Pelican member "boxercup" (aka Robert Foster)

[mdfdkr]

yes sir, I believe that's a 10-4. I've met some friends who frequent there as well and have similar stories of dealing with him...It seems the guy does his own damage and has left a trail of history catching up to him... We suspect he has other aliases as well...

Here's what I don't understand. I have never talked to a Juan Delgato before so how is he involved with what the facts are about what happened?!?! Unless it is Robert Foster posting under his name?!?!

Originally Posted by BAK04GT

This guy? Pelican member "boxercup" (aka Robert Foster)

[mdfdkr]

OK, here's an update and proof that what I said happened did in fact happen.
Since per the original agreement with Robert Foster, I paid my local dealer DGY Motorsports for them to order thru FosterRad. This was done to establish potentially an additional ordering channel for FosterRad via DGY. As stated in my original post, I paid $658.58 on 7/23/09. Luckily, I know two of the owners at DGY and they are trustworthy people.

I called them yesterday and explained how I got jerked around by Robert Foster / FOsterRad. They said no problem, we'll take care of it at our end. They told me to come by and pick up the check for a full refund.

So I just got back and am posting a copy of my refund check from DGY indicating the exact amount I paid back in July '09.

Tell me Robert Foster / FosterRad - am I fabricating this or anything NOW?!?!

Originally Posted by jcw

This sounds incredibly similar to my experience with this guy here...
http://www.bmwk1200s.com/forum/viewt...t=9882&p=65615

I don't think there's a Lenny Pederson, a Juan Delgato. I think it's Foster and his split personalities.

In that thread, he started making stuff up too.

Just stay away...

Hey mdfdkr, could you do me a favor and scan your credit card statement and shut this guy up?

[Jetpilot5]

Originally Posted by mdfdkr

thank you to everyone for your support so far. I encourage those who have been treated badly by FosterRad to come out and voice yourself. Here is why:

I sent an email message to Laser Headquarters in the Netherlands regarding FosterRad and my horrible experience. I included many links to the various forums I posted this ordeal in. I was surprised at the number of folks who responded with support because they had similar bad experiences with FosterRad! I am hoping Laser HQ will read and see not only my story but theirs also.

Here is the response I got from Laser HQ:

Dear Sir,

Thank you for your email.

We take this matter really serious and will come back on this matter beginning of next week.


Met vriendelijke groeten,
With kind regards,

Mariëtte Moret
e-mail : mmoret@laserexhausts.com
Tel. +31 (0) 186-646440
Fax +31 (0) 186-646400

www.laserexhausts.com
www.jamalaboratories.eu
www.dualsound.com

Did you ever hear anything back from Laser?

[mdfdkr]

Nope....

I did hear from another member in California on another forum about how he also got screwed by Robert Foster....I don't understand why all this stuff didn't come out before....

If I was a potential Customer and read all this stuff, no way in hell I would take the chance on that company....

[jcw]

Originally Posted by mdfdkr

I did hear from another member in California on another forum about how he also got screwed by Robert Foster....I don't understand why all this stuff didn't come out before....

It did! I've had my own little campaign against him for almost 6 months. Re: my sig line on the other site.

It's just so much more personal when it happens to you.

Someone later is going to get screwed again, and another thread will be made, and it will be forgotten again. That's the way things go.

[Rick]

Originally Posted by jcw

Re: my sig line on the other site.

There's another site?

[mdfdkr]

Originally Posted by jcw

It did! I've had my own little campaign against him for almost 6 months. Re: my sig line on the other site.

It's just so much more personal when it happens to you.

Someone later is going to get screwed again, and another thread will be made, and it will be forgotten again. That's the way things go.

It's sad but probably true...I however will always be relaying my experience to anyone and everyone I come in contact with....he's so full of it and don't know the first thing when it comes to dealing with Customers........

[Rick]

Gee, where did ThorspeedFRK go?

Only one post.

[jcw]

Here's another one, check out this post...

Originally Posted by jbos

I bought my system through Robert along with a Rapidbike. Though the install was way more work than he implied, I got it done. It wasn't perfect, and getting support from him was like pulling chicken's teeth. There was a definate performance increase, but could never get a hold of him for the dyno tuning. And the bike would always stall at idle. He actually had to send me the stock cap back to return the bike to stock ecm. He guaranteed satisfaction or he would buy the rapidbike back. Unfortunately that bike was written off d/t fron end damage (careless truck, no damage to exhaust or Rapidbike). Last winter a call to his shop left me with assurances that he would stand up to his guarantee...including an offer to take my almost new exhaust system back on trade for an exhaust for my new K1300. A call back this spring had him no longer willing to trade my system, and I have yet to see money back for the rapidbike that I will not be reinstalling on my new bike, as I had "unresolvable issues" on the 1200, and I have not heard better for the K1300.... last I heard there wasn't even proven programming yet for the Rapidbike.

[mdfdkr]

Originally Posted by Rick

Gee, where did ThorspeedFRK go?

Only one post.

Probably off to screw someone else!.....

[mdfdkr]

Here's another person who responded to my post on another forum. He also got screwed by FosterRad and currently disputing the charges with his credit card company.

http://vfrworld.com/forums/modificat...tml#post199183

[jcw]

At first, when I read this, I thought, man... just let it go.

But then I clicked on the link and read it and all those warm and fuzzy memories re: Foster returned...

This is what Foster sent to the credit card company when the guy had the charges reversed...

This is what was sent to my credit card company Foster RAD.
We are suprised that this customer initiated a charge back. He was in contact with us about his inability to install his exhaustsystem that he purchased fromus.
Clearly his photo's revealed to us that he had installed it incorrectly. We explained to the customer that the pipes were not installed correctly. We suggested that this non-qualified person have a professional install subject system.
An offer to return the system was afforded this customer pursuant to our return policy. The customer refused.Please see the attached policy statement as available on our website where the customer purchased this system.
Specifically, we have a 7 day return policy which he did not elect to use. Also, our warranty policy states the customer must contact us for return which he did not do.
based on the above policies we ask that htis money be returned to us as the customer did not perform as obligated in the policy relating to his charge back. We expect that the money will be returned to our account. Please see the attached supporting documentation that can be viewd on our web site, Welcome to Foster Research and Development!.
Once the charge back is reversed, the customer may return the system for warranty review pursuant to our policy.
Be advised that the customer still has this subject exhaust system and requests for its return have gone unanswered.
We firmly believe that there is malfeasance involved here.
Carl Shure,VP
Operations director
Foster RAD

And the purchaser's response to the above...

I have all the e-mails to and from these ass holes and have sent them as requested to my credit card company.They are unreal lying ass holes.I really liked the part where I refused to return it.

Now, I know it's hard to run a business, I have a small one myself. You can't please everyone, all the time. But this is absolutely ridiculous.

Carl Shure, Operations Director . Probably another one of the made up names and personalities in his empire.

[jcw]

And BTW, anyone looking for Laser exhausts, SpieglerUSA is another distributor to use.

http://www.spieglerusa.com/

[mdfdkr]

thanx for the new link JCW.

Actually, I have moved on and got a great deal on a set of Yoshi Carbon Fiber TRC's. I'm in the process of installing it now (waiting on a set of Rizoma turn signals to finish).

I just thought I'd post the link to help the other poor fellow on the VFR forum. He is currently under dispute to fight the charges on his credit card. I hope the bad karma this Robert Foster / FosterRad has continued to create goes back his way....I typically never wish bad things on folks, but this guy deserves some of his own treatment....

Plus as an added bonus, the more active these threads are, the more they will pop up when someone Googles FosterRad and be forewarned!....

[Northsquad]

This thread got me wondering, why an MD Juan Delgato would get involved selling motorcycle parts, so I did a little checking. http://www.op.nysed.gov/opsearches.htm
State of New York has no record of Juan Delgato MD. Not impossible he was a doctor someplace else, but that brings us back to why is he selling motorcycle parts out of Queens, New York. Things that make ya go hummm.

[jcw]

I think its a multiple personality thing or him trying to buffer himself from legal action.

Or he just can't stop lying.

Lenny pedersen
Juan Delgato
Carl Shure

He's sure got a lot of EE, phD, MD, etc working for his little company.
who else????

Seymour Butts, doctor of proctology?

[mdfdkr]

Originally Posted by Northsquad

This thread got me wondering, why an MD Juan Delgato would get involved selling motorcycle parts, so I did a little checking. http://www.op.nysed.gov/opsearches.htm
State of New York has no record of Juan Delgato MD. Not impossible he was a doctor someplace else, but that brings us back to why is he selling motorcycle parts out of Queens, New York. Things that make ya go hummm.

thanks for the link - I couldn't find anything for Robert Foster as well....what a fake!
One day, he'll get what he deserves...

[Loggiebone]

Originally Posted by jcw

I think its a multiple personality thing or him trying to buffer himself from legal action.

Or he just can't stop lying.

Lenny pedersen
Juan Delgato
Carl Shure

He's sure got a lot of EE, phD, MD, etc working for his little company.
who else????

Seymour Butts, doctor of proctology?

No matter who has signed the emails, etc...it sounds to me that they were written by the same person...fractured english and all.

[Northsquad]

Originally Posted by mdfdkr

thanks for the link - I couldn't find anything for Robert Foster as well....what a fake!
One day, he'll get what he deserves...

I'm not far from this guys telephone, and if he has been a problem to multiple members here I would not be adverse to visiting him in person. Let me know who's money he's holding if anyones.

[mdfdkr]

Originally Posted by Northsquad

I'm not far from this guys telephone, and if he has been a problem to multiple members here I would not be adverse to visiting him in person. Let me know who's money he's holding if anyones.

thank you Northsquad - fact is I got my money back but he is giving a fight resisting the refund of a fellow out in California (in the link to the VFR forum). He also does not post a brick & mortar address as far as I could tell....IIRC, another good Samaritan tried to do something similar some time ago but could not find a physical address for his business....

He's just a dishonest, non-customer focused azzhat who makes promises he cannot keep. He will blame it on his suppliers like Laser in the Netherlands, but never addresses his lies and treatment of folks...Truth is, how do I get back my wasted time and opportunity from July to October, as well as all the aggravation he has caused? It would be nice just to let this guy know he can be "reached out" to beyond all the bullcrap aliases and names if necessary....

[Northsquad]

Originally Posted by mdfdkr

thank you Northsquad - fact is I got my money back but he is giving a fight resisting the refund of a fellow out in California (in the link to the VFR forum). He also does not post a brick & mortar address as far as I could tell....IIRC, another good Samaritan tried to do something similar some time ago but could not find a physical address for his business....

He's just a dishonest, non-customer focused azzhat who makes promises he cannot keep. He will blame it on his suppliers like Laser in the Netherlands, but never addresses his lies and treatment of folks...Truth is, how do I get back my wasted time and opportunity from July to October, as well as all the aggravation he has caused? It would be nice just to let this guy know he can be "reached out" to beyond all the bullcrap aliases and names if necessary....

This guy has a listed phone number in Anywho, hardly looks like he's hiding. Probably running the business out of his apartment.
Robert Foster
21106 75th Ave #5B
Oakland Gardens, NY 11364
(718) 468-4680

[mdfdkr]

Originally Posted by Northsquad

This guy has a listed phone number in Anywho, hardly looks like he's hiding. Probably running the business out of his apartment.
Robert Foster
21106 75th Ave #5B
Oakland Gardens, NY 11364
(718) 468-4680

yup - that's him, that's the phone number he uses for his business....

[carlok1207S]

A wonderful experience!
This summer, I ordered the Laser exhaust for my K1200S, it just looked and sounded perfect for it. I bought the item from Pirate's Lair for $725.00 thru their website and they explained a waiting time of 3 weeks. One month later, nothing had arrived. I contacted by email the distributor and copied Pirate's Lair in regards to the problem. They in turn assured me that in two more weeks I would for sure get the exhaust. It was about to be shipped from Holand. Three weeks later nothing had arrived to my home. I wrote and called over the phone and talked to Bob Foster from FosterRad and he promised that if I waited just two more weeks I was assured one of the items being shipped. Three weeks later I got nothing. I proceeded to ask for my money back and Pirate's Lair agreed to return it via Paypal. I got $700.00 back and spent $25 on the ordeal. Great.
I hope this will not happen again but I know I will not be buying anything else from these two.
Thanks!!

[jcw]

Pirate's Lair is associated with this guy? I'm kinda surprised. I'd like to hear Pirate's opinion of this guy. Good or bad.

Did you ask why he kept $25? (I'm assuming Foster) That's sooo lame.

[carlok1207S]

I guess they were a bit disappointed, but Just check http://pirateslair.net/LaserStealth.htm currently being offered.

[jcw]

Originally Posted by carlok1207S

I guess they were a bit disappointed, but Just check http://pirateslair.net/LaserStealth.htm currently being offered.

Actually, at the bottom of that link, it says they are NOT taking orders. I wonder if this is due to problems with the supplier?

Again, Spiegler USA is another US distributor for these exhausts.

[Pirate]

If by "associated" you mean trying to secure product from them like everyone else... yes we are. Like virtually everyone else here it's been an ongoing excercise in frustration and erectile dysfunction.. Early on Robert would swear to me that shipments were imminent..Not sure if that was the truth..(but I gave him the benefit of the doubt) or what he actually was told by Laser.. or a lie to get orders.

I'd pass this on to the customers and then nothing would show making ME look bad.. This went on for months before I wised up and A. stopped taking orders and B. Gave money back to everyone who had pre-paid. C. I flat out told him we don't roll like that and told him that he had no balls in dealing with Laser.

I've never met the guy. I'd like to think that he's just been the victim of some horrible circumstances. On the other hand.. I know for a fact that much of the problems he brings on himself. I've tried to give him advice (vendor to vendor) and he apparently doesn't listen. So be it.

Other than giving our customers money back and a detailed explanation why we can't or couldn't get product.. Not sure what else we could do. Perhaps a BJ?..

As I said.. I dont know Robert or all the back-story so I'm not gonna pile on like everyone else.. at least not in public. Saavy?

Originally Posted by jcw

Pirate's Lair is associated with this guy? I'm kinda surprised. I'd like to hear Pirate's opinion of this guy. Good or bad.

Did you ask why he kept $25? (I'm assuming Foster) That's sooo lame.

[jcw]

Didn't mean to suggest that you were in cahoots with the guy. Wasting time and effort is one thing. Losing your hard earned money is another.

Maybe if enough people complain to the BBB about him, something could be done. I submitted a request that a report of the company be started for him. Not a complaint, yet. Just a report.

If anyone else is interested, additional requests may help it along.
http://www.bbb.org/us/WWWRoot/AskFor...port.aspx?sq=0

It's raining outside, I'm sitting in front of a computer at work, and I'm bored.

[evoluzione]

oh, i sooooo want to post (but will be good and not say anything public).